frequently asked questions

How often do you release new collections?

We introduce fresh and up-to-date products every month. We understand that as a retailer, you need to have fresh options available to offer to your customers. Stay tuned to our platforms for the latest additions!

What is the minimum order quantity (MOQ)?

As we are a wholesale jewellery supplier, we require a minimum order quantity of 2 pieces per item . You must choose 2 units of the same item, but they may be different sizes or colours. We wanted to make sure you have more freedom when it comes to ordering. As an added bonus, there’s no minimum order price.

How do I place an order?

Ordering is straightforward. To place your order, visit our website, select your preferred items, and place your order directly on the site. If you have any questions, you are welcome to contact us via any of the methods shown on our site.

What payment methods do you accept?

Our secure Payfast gateway allows for EFT, credit card, Zapper, and Snapscan payment.

Is it safe to use my credit/debit card on your site?

Yes, it is safe to use your credit/debit card on Pag and Mag.  All transactions are securely processed through Payfast, ensuring your safety and privacy.

How long does it take to process and ship an order?

Orders are typically processed in around four to five days.

How long does it take for my order to arrive?

The shipping timeframe is typically 10 to 12 working days.

How can I track my order once it’s shipped?

After dispatch, we provide tracking information for your package. You will be able to track your parcel along its journey to your door.

What are the shipping fees?

Shipping is R120 across South Africa. Orders over R1000 receive free shipping.

Why don’t you keep stock in South Africa at Pag and Mag?

At Pag and Mag, we choose not to keep our stock in South Africa.

This helps us in two big ways. First, it lets us offer a vast and always-growing selection of jewellery. We bring in items only when ordered. This means our customers can choose from many styles and the latest designs.

Second, it helps us keep our prices low. Since we don’t need to pay for storing items in South Africa, we save money. We share these savings with our customers.

This means you get great prices and a lot of choices.

If products are imported, does this mean I will have to pay import duties?

No, you won’t have to worry about import duties when you order from Pag and Mag. We handle all the importing processes ourselves. This includes taking care of any customs fees and all the necessary paperwork.

For you, it’s just like ordering from a local store.

We make sure that from the moment you place your order to when it arrives at your doorstep, the process is smooth and hassle-free.

We use reliable South African couriers for delivery, ensuring your parcel reaches you safely and quickly. So, when you shop with us, you can enjoy a wide range of international jewellery without any extra costs or complications from importing.

more questions

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