privacy policy

1. Introduction

1.1 Pag and Mag (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

2.1 We may collect and process the following categories of personal information:

  • Contact Information: Including your name, email address, phone number, and physical address.
  • Transaction Data: Information related to your purchases, orders, and payment history.
  • Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and duration of visits.

3. How We Use Your Information

3.1 We may use your personal information for the following purposes:

  • To provide and manage our products and services.
  • To process your orders and payments.
  • To respond to your inquiries and provide customer support.
  • To improve our website and services.
  • To send you marketing communications with your consent.
  • To comply with legal obligations.

4. Disclosure of Your Information

4.1 We may share your personal information with:

  • Service Providers: Third-party service providers who assist us in providing our products and services (e.g., payment processors, shipping companies).
  • Legal Authorities: When required by law, to comply with legal obligations, or to protect our rights and interests.

5. Security of Your Information

5.1 We take reasonable steps to safeguard your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your data.

6. Your Rights

6.1 Under POPIA, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request the deletion of your personal information under certain circumstances.
  • Objection: You can object to the processing of your personal information for certain purposes.

7. Contact Us

7.1 If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:

8. Changes to this Privacy Policy

8.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly.